Returns & Exchanges
At One, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for all items in their original condition. Whether a piece doesn't fit your space or you've simply changed your mind, our streamlined process ensures a stress-free experience.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Label and Ship
Download and print the prepaid shipping label provided by our portal, attach it to your box, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned furniture or decor, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing